This course consists of two parts. The first part of the course is about miscommunication. The main questions that are discussed are: When does communication go wrong? Which theories can predict miscommunication? What are the processes that influence successful and unsuccessful communication? What can we do to avoid miscommunication? These questions are answered for different kinds of communication (e.g. inter-group communication, electronic communication, male-female communication).
The second part of the course centers around the following questions: How do we communicate our emotions to others? What role do emotions play in successful and unsuccessful communication? Emotional communication will be studied in the verbal, facial, and linguistic domain. Positive (laughing, smiling, and happiness) and negative emotions (crying and tears) will receive special attention. From a practical perspective, the student will learn to assess the role of emotion in areas such as design, marketing, and social signal processing.
The course relies heavily on group discussions about the literature. The student needs to prepare each lecture by reading the according articles (about 40 pages). There will be a knowledge quiz about the articles at the beginning of each lecture. Students need to hand in discussion points relating to the articles for each lecture. This approach leads to a high work load but also a very deep understanding of the topics.
The final grade will consist of the average of the grades for the knowledge quizzes (35%), the grade for a group presentation held at the end of the course (15%), the grade for the discussion points handed in (15%), and the grade of the written exam (35%) (the percentages are subject to change).
The course load (6 ECTS = 168 hours) is as follows:
14 lectures a 2 hours = 28 hours
Work on presentation = 16 hours
Exam preparation = 16 hours
Discussion points preparation = 12 hours
Reading for 12 lectures = 96 hours (8 hours per lecture, estimated reading speed is 5 pages per hour = 40 pages per lecture)
Successful communication is an important skill for both professional and personal relationships. In this course we will discuss how the scientific knowledge about miscommunication and emotion can be used on the work floor, for example, when selecting team members, by preventing biases from influencing our conversations and decisions, getting the best result out of negotiations, and achieving to be liked by others. We will also discuss how we can improve our personal relationships by showing more understanding and regulating our emotions.
Psycholinguistics, Cognition and Process, Nonverbal Communication